Product Warranty Conditions 

1.  Sato Vietnam Solutions Co., Ltd. {here in referred to as “SVS”}, warrants that, when purchased from SVS or its authorized distributor and dealer, this printer is in good working order and is free from defects in workmanship and materials.


2.  If the customer uses SATO genuine consumable (Label & Ribbon) for their printing process and applies safety environment for the printer(s). The warranty will be:

    a.  The warranty period for the printer is twelve (12) months from the date of purchase (excluding Print Head and Platen Roller). The warranty period for the print head is Six (06) months or 30,000 printed meters (whichever comes first) in the thermal transfer mode; when operated in the direct thermal mode, the warranty period is Six (06) months or 15,000 printed meters (whichever comes first). The warranty period for the cutter unit is Six (06) months or 300,000 cuts time (whichever comes first).

    b.  When customer order SATO part separately, the warranty period is three (03) months. Excluding print head's warranty period is Three (03) months or 30,000 printed meters (whichever comes first) in the thermal transfer mode; when operated in the direct thermal mode, the warranty period is Three (03) months or 15,000 printed meters (whichever comes first). The warranty period for the cutter unit is Three (03) months or 300,000 cut time (whichever comes first).

3.  Other brand products: Follow up that brand warranty conditions.


4. Modification of the printer, improper use or maintenance will void the printer warranty. The use of non-approved Sato media or physical damage to the print head caused by improper insufficient cleaning will void the print head warranty.


5. The printer will be repaired or replaced, at SVS’s discretion. Standard warranty repair is five (5) working days, SVS will contact and discuss and inform to the customer in case of the longer warranty period.


6. After the investigation, it is determined that the warranty has been voided for any reason, you will be notified prior to the initiation of any chargeable repair activity.


7. The foregoing warranties are the only warranties provided by SVS in connection with the product covered by this warranty and are in lieu of all other warranties whether expressed or implied. The remedy provided herein is the sole remedy should the printer fail to confirm to the foregoing warranties. SVS hereby disclaims all other warranties, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose.